Refund and cancellation policy

Please check the description, edition, price and free sample before buying. Our books are digital products delivered to your library after confirmed payment. This policy does not restrict remedies available under applicable consumer law.

Cancelling an order

Before completing payment, you can close checkout without a cancellation fee. Closing the payment window does not cancel a payment your bank has already authorised: check your order status before trying again.

If you bought a book by mistake and have not opened the full book in the reader, request cancellation within 7 days of purchase. We will check the order and reading-access history and refund an eligible unused purchase. We do not charge a cancellation fee. Once the full book has been opened, change-of-mind cancellations are generally unavailable; defective, incorrect or undelivered products remain eligible for the remedies below.

When we provide a refund

• A confirmed payment did not result in delivery and we cannot restore access.
• More than one payment was captured for the same purchase: the duplicate payment is refundable.
• The file is corrupt, incorrect or materially different from its description and we cannot provide a working, correctly described replacement.
• We cancel a paid order or withdraw a purchased title and cannot maintain access or offer a suitable replacement.

A failed or pending payment is not a completed purchase. If your bank shows a debit, contact us so we can check its status with Razorpay. Any reversal of an uncaptured payment is handled through the payment provider and bank.

How to request help

Use the contact form or the support email below. Include your order number, account email, book title and reason. Never send your password, UPI PIN, full card number or banking credentials. We acknowledge complaints within 48 hours and aim to resolve them within one month.

Refund processing and timing

After approval, we initiate the refund through Razorpay within 2 working days and send you confirmation. The refund returns to the original payment method. Bank processing can take a further 7–10 working days, depending on the payment method and bank. If it has not arrived after that period, contact us with your order number so we can trace it.

When an order is refunded, its library entitlement and future reading access are revoked. A refund does not authorise you to keep accessing or distribute the refunded book.